In order to make checking in even more convenient Estonian Air
has introduced a new automatic check-in system for its passengers, first among Baltic
“Within last years the self-service check-in has becoming a norm and increasingly available across a variety of channels including online, at airport kiosks and via mobile devices giving a luxury of choosing where to sit and to print or scan the boarding pass. Taking the concept of self-service check-in one step further we have made checking in for our customers even more easier,” says Vilma Oras, the Ground Handling Manager.
For automated check-in passengers have to enter their mobile phone number during booking process. Passengers will receive check-in confirmation and link to boarding pass on their mobile phone at 7 p.m. in the previous evening if their flight departs the next day between 2 a.m. and 11 a.m., or about 4 hours before the flight’s scheduled departure if their flight departs after 11 a.m.
Automated check-in is available on Estonian Air direct flights departing from Amsterdam,
Brussels, Copenhagen, Tallinn, Vilnius, Oslo, Paris, Trondheim, Stockholm and Nice.
Automated check-in is not possible at the airports where self-service solutions are not available: Kiev, Moscow, St. Petersburg.
Transfer passengers who commence their journey on other airlines' operated flights and connect on the same day onto Estonian Air operated flight may check-in free of charge at the check-in desk in the transfer hall, transfer service centre or at the gate.
For automated check-in passengers need mobile phones enabling internet access to present readable bar code of their boarding pass. In case the boarding pass cannot be presented via mobile phone, it can, irrespective of ticket type, be printed out free of charge at the check-in kiosk or picked up from the baggage drop-off or check-in counter.
During automated check-in the seat will be allocated automatically. Should a passenger wish to change the given seat, it can be done via Estonian Air web site by using the link to boarding pass. Passengers who have ordered automated check-in but received neither link to the boarding pass nor a notification message about 4 hours before their flight’s scheduled departure are kindly asked to use web check-in or check-in kiosks at the airport.
Automated check-in can be used with both registered and hand baggage. Passengers with hand baggage only can proceed straight to the security check at the airport; registered baggage must be taken to the baggage drop-off counter on the day of departure.
From August 2013, holders of Light and Eco tickets will be charged 10 euros for checking in at the check-in counter. Light and Eco ticket holders can check in free of charge online and at the check-in kiosks at the airport or order automatic check-in.
Check-in fee does not apply to passengers holding Flex or Business ticket, SAS Eurobonus Silver/Gold/Platinum card holders irrespective of travel class. Web check-in is available 22 hours before scheduled departure for flights departing from Amsterdam, Brussels, Copenhagen, Tallinn, Vilnius, Oslo, Paris, Trondheim, Stockholm and Nice. Check-in fee is not applicable at the airports where self-service solutions are not available: Kiev, Moscow, St. Petersburg.